Here is our official online store:

https://store.nevoks.com/

If you have any queries or concerns about your order in our official online store, please contact:

Here is our partners list:

www.nevoks.com/partners

If you have any interest to wholesale our products, please contact our sales department at: info@nevoks.com

If you have any interest to wholesale our products, please contact our sales department at ： info@nevoks.com

Please provide the purchasing receipt and product pictures/video so that we could help you better, and then we will follow it according to the after-sales policy.

After charging for 1 hour, check if it works

1. After charging for 1 hour, check if it works

2. After charging, if it does not work, replace the device

Replace the coil, check if it is back to normal

1. Check whether the ignition key can ignite, turn on, and mouth suction;

2. If the above functions do not work, then replace the equipment

1. Narrow the airflow hole, check whether the mouth can be sucked

2. Check whether there is oil at the electrode, and recommend regular cleaning of the electrode

1. Narrow the airflow hole, check whether the mouth can be sucked

2. Check whether there is oil at the electrode, and recommend regular cleaning of the electrode

1. Check whether the coil is in place and tightened; whether the coil rubber ring is loose; replace the coil;

2. Check if the oiling plug is in place or damaged;

3. Check if the cartridge is damaged, then replace the cartridge;

4. recommend not to fill the cartridge too full, and clean the electrode regularly;